How to Ensure the Integrity of Original Software Reviews

Original software reviews are written by actual users, based on their experiences with the software. They contain both the good and the bad, and are an invaluable source of information for other buyers of software. It is important to know the source a reviewer comes from and the reason for the software they are reviewing. Reviews that are not valid can be triggered by a number of reasons, from genuine pleasure and fair experiences to untrue motives.

To ensure the credibility of reviews, all reviews are subject to the following tests:

Identity Check – Every review is scrutinized for key identifiers such as name, job title, and email address, in order to verify that it was written by a real person. If the reviewer cannot be verified the review will not be published. Conflict of Interest Verify If the reviewer has any connection to the competitor or vendor that is being evaluated, the review will not appear.

For clients, the same verification and quality control processes apply to all reviews regardless of the rating or product being examined. This assures that all reviews are treated equally and without bias.

Vendors are encouraged to respond to all reviews, even those with negative reviews, since this is a great way to demonstrate that they are listening and that they are interested in the opinions of their customers. However, vendors shouldn’t try to influence reviews through having a non-disparagement requirement in customer contracts, since this is a violation of federal law.

Laisser un commentaire

Votre adresse e-mail ne sera pas publiée. Les champs obligatoires sont indiqués avec *